As a mixed billing practice we provide bulk billing to all aged care pensioners, Health Care Card holders and children under the age of 16 before 3pm only. After 3pm all patients incur a $40 gap fee irrespective of status or age. Otherwise, our weekday fees are $78.20 for a Standard Consultation and $113.95 for a Long Consultation, with a Medicare rebate of $38.20 and $73.95, respectively. Appointments on Saturday will incur an additional charge. Please note that fees may vary according to the day, time and requirements of your appointment. NEW PATIENTS WILL INCUR AN INITIAL ‘ONCE OFF’ $40 GAP FEE IRRESPECTIVE OF CONSESSION. Please speak to our friendly staff for more information.
Your feedback is valuable to us and treated very seriously. If you have any concerns with our service we would like to hear about it. Feel free to discuss the matter with our practice staff or email our practice manager on firstname.lastname@example.org. Every effort will be made to resolve matters to your satisfaction, however should you prefer a more formal resolution please direct your correspondence to:
Health Complaints Commissioner
Level 26, 570 Bourke Street
Melbourne VIC 3000
Toll Free: 1300 582 113
Fax No. 03 9032 3111
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. No information regarding a patient will be given to any other person or organisation (by telephone or otherwise) without expressed permission from the patient. We abide by the strict National Privacy Principles available at www.privacy.gov.au/health/index.html or https://www.oaic.gov.au.